Terms of service.

Activities and organisation

The following Terms and Conditions apply tourist activities provided by Mark Perry, an individual based in Fão, NIF (Tax number) : 253752345 and RNAAT license Registration No : XX/XXXX

The services provided are offered under the trading name of alto-perez (www.alto-perez.com)

When engaging alto-perez to participate in a tourist activity the client acknowledges and accepts the Terms and conditions,

 

Booking and Payment

Bookings are accepted via email confirmation and cost for total activity is also confirmed via email. Payment is made with cash or PayPal after completion of activity.

When booking the client understands the nature of the activity and has adequate health to undertake the event. Also understands there may not be immediate access to medical assistance given the remote locations the events take place.

 

Insurance

Alto-perez is covered by civil liability insurance and the Animação Turística Personal Accident Insurance, under the terms of the current legislation in force. Alto-perez is not responsible for luggage, equipment or any property of the client. It is recommended that clients take out their own personal travel insurance.

 

Photos and videos

Photos and videos will be taken during the activity for the purpose of offering to the client. Should alto-perez wish to use photos or videos taken with clients for promotional or website purposes a request will be made via email to confirm acceptance by the client.

 

Age

The minimum age to book and participate an activity is 16 years. Persons under this age can participate with adult supervision.

 

Cancellations or changes

Due to the environment that activities are carried out it is obviously dependent on weather and mountain conditions. Alto-perez will always attempt to provide notice of changes or cancellations within a reasonable timescale. Where weather or mountain conditions force a cancellation, an alternative activity will be offered and reviewed with the client or an alternative date offered to carry out the activity.

Complaints

Complaints will only be accepted in writing within 7 days of the termination of the activity. Any conflict arising from the complaint will be subject to the laws of Portugal.